MedSec’s BRIDGE Platform Seeks to Improve Device Manufacturer-Hospital Communication

MedSec has launched a new communication platform—BRIDGE—to help medical device manufacturers (MDMs) and healthcare delivery organizations (HDOs) more effective share critical device security information.

BRIDGE aims to address one of the most persistent challenges in healthcare cybersecurity: ensuring hospitals receive timely, relevant security information about the medical devices in their environment. Hospitals currently must navigate dozens, and often hundreds, vendor-specific portals and websites to find cybersecurity advisories, end-of-support notifications, and device documentation. This fragmented approach makes it difficult for healthcare organizations to manage security risks across their medical device fleets.

At the same time, medical device manufacturers have a regulatory obligation to provide this information and ensure it is readily available, consistently delivered, and accessible to customers. This has been a significant challenge for both sides of the industry until now. BRIDGE solves this challenge by creating a simple, centralized communication platform that connects manufacturers directly with the healthcare organizations using their devices.

Through BRIDGE:

• Medical device manufacturers can directly share vulnerability advisories, end-of-support notifications, MDS2 forms, and other security updates directly with their customers.
• Hospitals can self-identify the devices in their fleet, resulting in a personalized dashboard that delivers only the security information relevant to their environment.
• Both sides benefit from targeted communication, ensuring information reaches the right stakeholders quickly and efficiently.

The platform’s “guided exchange” model ensures that security information is delivered to the right customers at the right time, helping healthcare organizations respond faster to cybersecurity risks and maintain safer clinical environments.

BRIDGE also helps manufacturers improve visibility into their installed base. When hospitals identify devices in their fleet, manufacturers may discover customers for whom they were not previously aware, creating a more complete understanding of product deployment and communication needs, a benefit that expands beyond just security management.

MedSec first introduced the BRIDGE concept during a prototype demonstration at the AAMI eXchange conference last year, where the company met with more than 40 healthcare systems and received strong industry support.

Hospital representatives highlighted the platform’s potential impact, noting that:

• “This solves a big challenge.”
• “It’s been a huge problem getting vulnerability advisories.”
• “Love the prototype—user friendly.”
• “So I don’t have to go to their websites?”

These conversations reinforced the need for a centralized approach to security communication across the medical device ecosystem.

“Cybersecurity communication between manufacturers and healthcare providers has historically been fragmented and inefficient,” MedSec CEO Michelle Jump stated. “With BRIDGE, we’re creating a trusted, centralized platform that simplifies how critical security information is delivered, helping the entire healthcare ecosystem respond faster and manage risk more effectively.”

By enabling manufacturers and healthcare delivery organizations to connect through a single platform, MedSec aims to improve the speed, accuracy, and reach of medical device cybersecurity communication across the industry.

MedSec is a cybersecurity firm focused exclusively on medical devices and healthcare technology. The company works with manufacturers, healthcare delivery organizations, and regulators to improve the safety and security of connected medical technologies through cybersecurity testing, regulatory guidance, threat modeling, security risk management, and industry collaboration.